Rodney first entered the collection industry in 1985 and is second generation President/CEO. He is passionate about the industry, the clients they serve, and the employees that contribute to their success. He takes pride in workforce development and contributing to the economic development of his community. Rodney’s passion for the industry is evident through his involvement with both state and national associations. Rodney is a past president of the California Association of Collectors and is an active committee member for the ACA International and the Association of Credit and Collection Professionals, where he was named Large Unit Leader of the Year and is designated Scholar. He has received numerous awards for his dedicated service to the industry and has consistently stood up for the protection of creditor rights and financial education. He is a graduate of California State University Sacramento, Leadership Salinas, past president for the Salinas Jaycees, board member of the Salinas Chamber of Commerce, and Rotary Club of Salinas.
Ashton is responsible for the day to day operations, account flow management, and collector productivity. He is the direct contact on I.T. related issues for the "Collector System." He worked for 10 years in the financial industry before coming to CCS and is a graduate of the California Police Academy where he received comprehensive training on leadership, professionalism, ethics, investigative report writing, and information systems. Since joining CCS he has received additional training in all areas of compliance, system administration, human resources, and leadership development. He actively participates in Ontario’s Annual Power Up conference and ACA International educational series on best collection practices.
Lorraine is responsible for training all new hires, continued education, professional development, and management support. She has been in the collection industry since 2005, and with CCS since 2011. She started as a collector and soon became a top performer at CCS. Her skill set and desire to grow became evident as she attended college in the evening while raising a family. Her ability to understand consumer behaviors and effectively communicate to achieve a positive outcome helped her grow into a position of training new and current employees, assisting them in achieving the best possible outcomes while complying with current rules and regulations.
Hila began working at CCS as an intern during her senior year in college where she completed her Capstone project of CCS and the collection industry. She began working for CCS fulltime after receiving her degree in International Business and Management from California State University Monterey Bay. She is responsible for overseeing CCS' Professional Practices Management System (PPMS), which ensures compliance of policies and procedures and continuous improvement throughout the entire organization.
Reece is responsible for CCS’ "Client Care Touch Point Program" and manages the client onboarding and daily client communication. He ensures clients have online access in order to assign accounts and review collection reports through CCS’ secure client portal. He is responsible for validation requests, filing of workers’ compensation and personal injury leins. He also oversees compliance regarding consumer disputes and debt verification, ensuring that CCS and its clients are compliant with the FDCPA and FCRA. Reece joined CCS after working for HSBC and Capital One in client support services. Reece is a graduate from Alvarez H.S. and attended Hartnell College.
Ramie joined CCS in 1991. She is responsible for communicating with CCS’ legal counsel, courts, process servers, and sheriff’s department. She ensures all court documents are processed correctly, reviewed by legal counsel, approved by the court, and followed up in accordance with local court rules. Ramie is a graduate of Monte Vista H.S. in Watsonville.
Cheryl joined CCS in 1998. She is responsible for the day to day accounting, payment posting, account balancing, and deposits. Cheryl received her bachelors degree from Cal Poly Pomona.
Jo is a graduate of the University of California at Los Angeles and has been working with CCS since 1985. Jo helped CCS select Columbia Ultimate Business Systems in 1987 as its preferred collection software vendor. Jo handles all of CCS’ custom programming and has built numerous software enhancements into the CCS collection system. Jo has experience in data integration between numerous healthcare systems and Columbia Ultimate Business Systems.