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Next Webinar

"California Creditor Laws and the California Rosenthal Act"

We are currently planning this next webinar. To be automatically notified of it - please sign up on our email list through our Contact Us page.

It is tentatively planned for the fall of 2013. We'll be adding more details here, as we confirm the date and content. So check back!!


Past Webinars

"Effective Collection Techniques"

Date and Time

  • This webinar was conducted on May 9, 2013
  • If you'd like to view/download a copy, please Request a Password to gain access

Description:

Are you having a hard time collecting from your customers? Learn how to better communicate and motivate your customers to pay on time.

  • How your attitude affects your outcome.
  • Planning the call.
  • 4 main objectives.
  • 8 steps to a successful collection call.
  • The sales approach.

Who should watch:

  • Office managers
  • Accounts Receivable managers
  • Accounts Receivable representatives
  • Billers
  • In-house collectors

 

Contact Us to Request a Password

"Steps for Improving Collections"

Date and Time

  • This webinar was conducted on January 24, 2013
  • If you'd like to view/download a copy, please Request a Password to gain access

Description

  • What to ask for when obtaining customer information.
  • How to properly evaluate your customer.
  • How to explain your credit terms so you get paid on time.
  • How to follow-up in a timely manner.
  • How to identify bad debt.
  • What to provide when assigning an account to collections, so you have the best chance of recovery.
Who should watch?
  • Front desk staff
  • Billing and collection staff
  • Office managers
  • Administrators
  • Business owners

 

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"The Legalities of Adding Fees to Past Due Accounts."

Date and Time

  • This webinar was conducted on October 18, 2012.
  • If you'd like to view/download a copy, please Request a Password to gain access

Description:

  • Know what you can legally charge on past due accounts.
  • Understand the California Rosenthal Act and how it applies to creditors.
  • Protect yourself from unnecessary lawsuits.
  • Create better customer communications by proper disclosure.

Who should watch?

  • Business Owners
  • CFO's
  • Office Managers
  • Administrators
  • Credit Managers
  • Billing Managers

 

Contact Us to Request a Password

Testimonials

"I used to spend eight hours per week—sometimes 12—managing our collections activities. ... Thankfully I was able to persuade my manager to outsource this work to CCS." MORE
Ernest P.,
Customer Service supervisor of utility company