Utility accounts are difficult to collect as these are accounts where service is discontinued and the customer has moved, usually without providing a forwarding address. This is where Credit Consulting Services provides a distinct advantage through its “Waterfall Data Scrubbing,” where the latest contact information is obtained for the best chance of contact and debt resolution.
Furthermore, accounts that remain unpaid are reported against the consumer’s credit through “Consumer Credit Reporting”, ensuring that they do not get further credit until the account is resolved.
"I used to spend eight hours per week—sometimes 12—managing our collections activities. ... Thankfully I was able to persuade my manager to outsource this work to CCS. ... Thank you, CCS!" MORE
Customer Service supervisor of utility company